Your Rights as Our Patients

NIMSRC’s Patient Charter outlines the rights and responsibilities of every patient under our care. We are committed to providing the highest standards of medical treatment, respect, and dignity.

Learning Beyond Borders at NIMSRC

At NIMSRC, we are committed to providing an education that extends beyond the confines of traditional classroom settings. As part of our vision to equip our MBBS students with a global perspective, we actively promote the concept of “Learning Beyond Borders.” This approach integrates diverse learning opportunities, international exposure, and collaborative efforts with global healthcare institutions, allowing students to broaden their horizons while gaining valuable insights into healthcare systems around the world.

Learning Beyond Borders at NIMSRC

At NIMSRC, we are committed to providing an education that extends beyond the confines of traditional classroom settings. As part of our vision to equip our MBBS students with a global perspective, we actively promote the concept of “Learning Beyond Borders.” This approach integrates diverse learning opportunities, international exposure, and collaborative efforts with global healthcare institutions, allowing students to broaden their horizons while gaining valuable insights into healthcare systems around the world.

Patient Rights

  • The right to access healthcare services is guaranteed, ensuring that every individual has equitable access to the necessary medical care.
  • Patients are entitled to be treated with respect and dignity, regardless of their background, status, or circumstances.
  • Complete and comprehensive information regarding the diagnosis, treatment, and prognosis of their condition is provided to patients in an understandable manner.
  • Patients have the right to provide informed consent prior to the initiation of any proposed treatment or procedure, safeguarding their autonomy.
    The right to choose the type of care they prefer is respected and facilitated, in accordance with medical guidelines.
  • Privacy and confidentiality of medical records and treatment are upheld as fundamental principles.
  • Patients are guaranteed care that adheres to acceptable quality standards, ensuring safety and effectiveness.
  • The hospital ensures the safety and security of patients during their stay.
  • Clear and transparent information regarding the expected costs of treatment is made available to patients beforehand.
  • Patients are entitled to a healthy and safe environment that promotes well-being.
  • Education and awareness about healthcare needs are actively provided to patients to empower them in managing their health.
  • Patients are given the right to voice complaints or express grievances about their treatment or hospital services without fear of prejudice.

Patient Responsibilities

  • Accurate and complete information regarding the patient’s past illnesses, allergies, and other relevant medical history should be provided to the healthcare providers.
  • Patients are encouraged to follow the prescribed treatment plan as recommended by medical professionals, ensuring effective recovery.
  • Complete and accurate personal details, including names and contact information, must be shared during the admission process.
  • All medical forms, including consent forms, should be read thoroughly and understood before being signed.
  • Patients are expected to pay medical bills promptly and maintain open communication with the billing department to understand and manage future expenses.
  • Compliance with the rules and regulations of Nova General Hospital is expected to ensure a safe and orderly environment.
  • Hospital staff, fellow patients, and visitors should be treated with courtesy and respect, fostering a respectful atmosphere.
  • Valuables and personal belongings should be safeguarded by the patients themselves, as the hospital cannot assume responsibility for their security.

Patient's Treatment

  • All admitted patients are treated in accordance with the hospital’s established policies and procedures.
  • Inpatients are provided with a hospital-approved diet to support their recovery at no additional cost.
  • Bringing outside food and medicines into the hospital is strictly prohibited to maintain the safety and integrity of care.
  • Admitted patients are encouraged to contact the staff nurse or floor coordinator for any medical assistance required, ensuring seamless communication and support.

Complaints and Grievances

  • Any complaints or grievances regarding hospital services or treatment can be raised without hesitation.
  • Patients or their families are encouraged to contact the hospital for assistance through the following:
  • Phone: +91 9797978383
  • Email: grievance.nimsrchyd@nova.edu.in
  • All complaints will be taken seriously, and sincere efforts will be made to resolve issues promptly and effectively.